Armstrong’s Handbook of Management and Leadership: A Guide to Managing Results
Kogan Page | 2009 | ISBN: 0749454172 | 256 pages | PDF | 1,1 MB

 

Armstrong’s Handbook of Management and Leadership provides guidance on the processes of management and leadership with emphasis on what managers and aspiring managers need to know and do to make a difference in their organizations. As well as presenting the key skills required for effective management, it also deals with three important areas of management: change management, continuous improvement and the achievement of high levels of customer service.

 

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