FREE Download : THE MODERATOR’S SURVIVAL GUIDE
THE MODERATOR'S SURVIVAL GUIDE
Morgan Kaufmann (November 2013) | ISBN: 0124047009 | PDF + EPUB | 364 pages | 8.5 MB
The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews.